The Copilot Adoption Cliff: Why Enterprises Are Quietly Pulling AI Assistants Off the Shelf in 2026
Only 35.8% of Microsoft 365 Copilot license holders actively use it, 30-40% of enterprise seats sit dormant within 90 days, and 95% of GenAI pilots fail to deliver ROI. Inside the activation gap, shadow AI revolt, and outcome-based pivot reshaping how B2B AI gets bought and sold in 2026.